By doing this, the customers will be able to take advantage of the new 6. With this service, the Value-Added Integrator will provide directly to Epygi the latest Quadro configuration file and which QX model the customer is upgrading to. Epygi will then provide the new QX configuration file to be uploaded. Additionally, details of what the Integrator should check on the new configuration file will be given so that both Epygi and the Integrator can double check that everything is transferred over.
Units that are deemed to be RMA and are under warranty will be provided this service for free. Regards, Andy White. Email Correspondence with kelly Jason — my answers below in your original email. What happens now if one of my customers phone systems fails? We have allotted stock for the Quadro RMAs. For those units in warranty, we will replace with a new Quadro. However, if the unit is out of warranty and you need a replacement with the new QX line, Epygi is offering a conversion service where we will take your latest Quadro configuration and change it to a QX configuration so you can upload without having to do the manual conversion.
I have setup automatic weekly backups for all my supported customers in the event that something bad happens. Now what if it happens eg. This could be very bad for my business.. We completely recognize this and we would like to help our resellers sell more QXs by the service i mentioned above. Do the old gateways work with the new hardware?
They do. Can the M32x and a Qx work in redundancy mode together? No the systems have to be similar in order to do the copy over for hot stand by. If restoration of backups is available to new hardware how long will this be supported and What models can be restored? Using eQall softphone will give users a number of advantages.
Besides basic telephony features, they will appreciate the advanced features like instantaneous auto-provisioning via a QR code, automatic connection to the proper QX interface, automatic switching between QX interfaces when the device changes from a local to a public network, diverse contact directories, voice mail retrieval and call history.
Our roadmap calls for very cool features in future releases. Within the Myriad series, currently, there are 3 models M3, M5, and M7 designed for being an audio hub instead of functioning only as a desk phone, increasing call flexibility, productivity and experience. They are highly suitable for scenarios like having a meeting in a huddle room, working from home, contributing to its Symphonic HD audio and rich connectivity.
They are compact, reliable, modular, rack-mountable, and have been certified for sale and use around the globe. It focuses on innovative technologies to develop a wide range of SIP-based products that can be integrated into a variety of solutions with easy provisioning tools, in a cost-effective, secure and flexible manner. For more information, visit our website at: www. Greece and Winter Park, Florida, USA, May 27, — Epygi Technologies, a worldwide provider of Integrated Communications Solutions, is excited to announce that Prime Communications, a well-established company with experience and expertise in communications and security systems, has been appointed as Epygi distributor in Greece.
Thanassis Mylonas, director of Prime Communications, needed a replacement product for the Samsung systems, that could deliver the specific requirements of the Greek market and customers.
He found this with the Epygi range of systems, proving flexible enough for the smallest to the largest solutions, from the simple to the most demanding of requirements. About Prime Communications Prime communications were founded in as a continuation of Prime Technologies by the previous executives with 20 plus years of experience, specializing in the field of telecommunications and IT.
I will also try to clarify things by posting a set of questions that can be organized into a results table. In the mean time, can somebody clarify what the source of the Caller ID is in all cases?
Thanks, Dave. On an inbound call, transfered outbound to a cell phone, is there a way to keep the original caller ID? I suppose it should be kept by default. Depends on how are you forwarding the call. Do you use "Auto" call type? If yes, you will need to review the routing rule used for the forwarding. Originally Posted by davrays. In that case most probably your ITSP is sending caller id of the account which is used to call to mobile. I don't this you can change that behaviour with ITSP.
Page 1 of 2 1 2 Last Jump to page:. Replies: 2 Last Post: , PM. Then you need to find out where exactly those messages are set, to replace them. That strongly depends on the configuration applied to the unit, and it is difficult to guess Here are some places you need to check: 1. See if you have something uploaded there. If that all doesn't help, give a Web access to your unit via PM , and I will tell you the exact places to upload the messages. Best regards, David.
Nice of you not to direct me to the manual I hate manuals I will execute the steps you suggested and I'll let you know. Thanks sooo much!! Take care, Soe. Originally Posted by davrays.
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